Frequently Asked Questions
What are your local delivery areas?
We hand deliver to most of the greater Seattle area including a 20 mile radius of City of Bothell. We also work with a variety of gyms in the area that work as a pick up location you can just swing by and pick up your meals. If that is something that you are interested in, check the gym's hours of operations so you’ll be able to pick up your order. We try our best to deliver to the gym locations before noon so you can pick up meals in the afternoon/evenings
When can I pick up from the FitTrax HQ?
We are excited to show you our facility and open our operation up to you as you come pick up your meals. Our pick up window is from 7am-3pm Tuesday - Friday. If you cannot make it during those times please either give us a call or email and we would be happy to reschedule
When can I pick up my subscription order?
All subscriptions are fulfilled on Friday
How is my order delivered?
Your order will arrive in an insulated bag where the meals will be surrounded with frozen gel packs that will help to ensure that your meals stay at a correct temperature from the time they are packaged until they are picked up. Average time for safe temperature holding in bags with the ice packs range from 5-7 hours.
Local delivery includes a refundable bag/ice charge of $5. This will be refunded once we have received the delivery bag/ice from you on your next order(s). Bags/ice must be replaced within 30-days. The fee cannot be refunded after the 30-day expiration.
You can also have your meals shipped to you nationwide via FedEx overnight.
What locations do you deliver to?
We can deliver directly to your residence, whether that be a house, condo, apartment, etc. Meals can also be delivered to your place of work. We work with a variety of gyms in the area that work as a pick up location. Just in town for a quick visit, we deliver directly to any hotel in the area which is perfect when you travel and want to have your meals delivered to your vacation location.
Please note: if you choose a delivery location that requires a key code or buzzed in access that you provide any detailed instructions on the order so we can be sure your meals are safely delivered.
Where do you ship?
We ship via FedEx and USPS throughout the contiguous United States. Certain areas in Alaska and Hawaii may be available but please contact us before placing your order to confirm the availability of safe arrival for your desired products.
Do you ship to hotels?
Yes. Provided that the hotel is within the contiguous United States and the hotel has advised you that they will accept packages for guests.
Please contact the hotel and confirm that they are willing and able to receive a package for you. You should also confirm the acceptance of packages containing dry ice (required for meals) and if you are required to check-in prior to package arrival (some hotels will not accept responsibility prior to check-in).
Are snacks and other products shipped with the meal package?
It depends on the order and other factors related to the shipment. If shipped together with meals, your order will arrive on the selected delivery date via FedEx Ground, Standard Overnight or Priority Overnight service. If, however, our fulfillment team ships the non-meals separately, they will arrive via FedEx Ground or USPS and the delivery date is not guaranteed. You will receive an email with tracking information for all packages.
When should I expect to receive my order?
You choose! When placing your order, you will be prompted to select a delivery date and your order will be delivered on that day. This includes Tuesday through Friday for Store Pickup in the local Seattle/Bothell area. Tuesday through Friday for shipments in the contiguous US and Friday's for local hand delivery.
An email update with your FedEx or USPS tracking number will be emailed to you the day your package leaves our facility.
If you choose a Store Pickup location, you can expect your order to be delivered by 1 PM on the delivery date that you select.
How do I know the status of my order?
Once we receive your order, you will receive an email confirmation, which confirms that your order was received and processed. You can also log into your FitTrax account to check your order status at any time.
How do I know when my order is ready?
You will receive an email once your order has been processed and sent to production. Meals will arrive on the date in which you selected.
What payment services do you accept?
Online: We accept Visa, MasterCard, American Express, and Discover credit cards which includes any major credit gift card. Unfortunately do not accept cash, international credit cards, COD’s, checks, or money orders.
How long do your meals last?
Meals are all delivered fresh and will last up to 12 days from the date in which they were made. We cook and package all meals on Sunday ready for delivery on Monday giving them a shelf life of up to 6 days from time of delivery.
Can I freeze and reheat my meals? What is the best way to store them?
Yes, you can freeze and reheat your meals. The best way to store your meals is either in a refrigerator or freezer. Do not tamper with the containers and always keep them sealed until ready to consume.
- Place container in the microwave for 1.5 to 2.5 minutes if food is thawed, or 4-5 minutes if food is frozen. We recommend placing your frozen meal in the fridge the night prior to eating, then follow microwave instructions.
- For oven: remove clear seal, place in preheated 350 degree oven for about 15min and check temp.
- Minimum cook temperature should be at least 165 degrees Fahrenheit.
- Let food cool prior to eating. Be careful when touching the plastic container after being microwaved as the container will be HOT.
Is there a minimum meal order?
Nope! It’s up to you but to maximize shipping costs, we recommend a minimum order of 5 meals to fill our smallest box. For local delivery, there is a minimum purchase order of $40.
How do we deal with allergens?
All meals are 100% gluten free with some meals containing small amounts of dairy. All ingredients will be listed in each of the menu items descriptions along with the nutrition label.
*Item contains nuts | GF = gluten free | VG = vegetarian | V = vegan | All menu items are produced in a workspace that has been in contact with items containing nuts.
**Consuming raw or under-cooked meats, poultry, seafood, shellfish, unpasteurized fruit or vegetable juices, or eggs may increase your risk of food borne illness, especially if you have certain medical conditions, just sayin’
Who can I contact regarding my order?
You can email us at firstname.lastname@example.org at any time or give us a call at 425-408-0465 and one of our team members will be happy to assist you.
How often can I re-order meals?
You can order meals as frequently as you would like on a weekly basis. You can order on a one time, weekly, or monthly basis. Our menu changes weekly on Thursday’s, so check the website for something new to try!
My order is late, what do I do?
Call or email our Customer Support Team anytime. If your shipment tracking number has details about a delivery exception, you may also contact the carrier directly for additional details or possible pickup opportunities.
Due to significant volume changes in 2020-2021, here are the guaranteed delivery times for each carrier and service:
FedEx Priority Overnight - Arrives by 12:00pm
FedEx Standard Overnight - Arrives by 8:00pm
FedEx Ground or Home - Arrives by 10:00pm
- US Postal Service - Arrives by 10:00pm
Privacy and Security
At FitTrax we take your personal information very seriously and under no circumstance will sell or share your contact information. Your payment will be processed through Shopify and/or Stripe, leaders in security and compliance. Anonymized information about your shopping and browsing habits may be collected for our analytics, but never sold or shared with 3rd parties.
Didn’t answer your question?
Please send us an email at email@example.com anytime or give us a call at 425-408-0465 during regular business hours of 7am-4pm Mon-Fri Pacific and we will gladly help you any way possible.