Frequently Asked Questions
What are your local delivery areas?
We deliver to most of greater Seattle area including Bellevue, Issaquah, Redmond, Woodinville, Kirkland, Bothell, Mill Creek, Lynnwood and Shoreline. We also work with a variety of gyms in the area that are pick-up locations you can just swing by and pick up your meals. If that is something that you are interested in, please be sure to check the gyms hours of operations before hand and time accordingly.
How is my order delivered?
Your order will arrive in an insulated bag where the meals will be surrounded with frozen gel packs that will help to ensure that your meals stay at a correct temperature from the time they are packaged until they are picked up. Average time for safe temperature holding in bags with the ice packs ranges from 7-10 hours. Delivery hours are between 7am-7pm for residential & gym locations.
Local delivery includes a refundable bag/ice charge of $5. This will be refunded once we have received the delivery bag/ice from you on your next order. Bags/ice must be replaced within 14-days (two additional delivery dates from the order). The fee cannot be refunded after the 14-day expiration.
You can also have your meals shipped to you via FedEx in our cooler lined (no styrofoam) containers FRESH never frozen as long as your order hits our shipping min of $95. We even cover the cost of shipping nationwide!
What locations do you deliver to?
We can deliver directly to your residence, whether that be a house, condo, apartment, etc. Meals can also be delivered to your place of work. We work with a variety of gyms in the area that work as a pick up location. Just in town for a quick visit, we deliver directly to any hotel in the area which is perfect when you travel and want to have your meals delivered to your vacation location.
Please note: if you choose a delivery location that requires a key code or buzzed in access that you provide any detailed instructions on the order so we can be sure your meals are safely delivered.
How do I know the status of my order?
Once we receive your order, you will receive an email confirmation, which confirms that your order was received and processed. You can also log into your FitTrax account to check your order status at any time.
How do I know when my order is ready?
You will receive an email once your order has been processed and sent to production. All orders will be ready and sent to you by every Friday.
What payment services do you accept?
Online: We accept Visa, MasterCard, American Express, and Discover credit cards which includes any major credit gift card. Unfortunately do not accept cash, international credit cards, COD’s, checks, or money orders.
How long do your meals last?
Meals are all delivered fresh and will last up to 10-12 days from the date in which they were made. We cook and package all meals in house with extra care and with heat sealing technology to ensure a tamper safe controlled environment and the freshest upon delivery.
Can I freeze and reheat my meals? What is the best way to store them?
Yes, you can freeze and reheat your meals. The best way to store your meals is either in a refrigerator or freezer. Do not tamper with the containers and always keep them sealed until ready to consume.
- Place container in the microwave for 1.5 to 2.5 minutes if food is thawed, or 4-5 minutes if food is frozen. We recommend placing your frozen meal in the fridge the night prior to eating, then follow microwave instructions.
- For oven: remove clear seal, place in preheated 350 degree oven for about 15min and check temp.
- Minimum cook temperature should be at least 165 degrees Fahrenheit.
- Let food cool prior to eating. Be careful when touching the plastic container after being microwaved as the container will be HOT.
Is there a minimum meal order?
Yes, there is a 5 meal minimum purchases per order on local deliveries and a $95 minimum for all orders being shipped. We cover the shipping cost!
How do we deal with allergens?
All meals are 100% gluten free with some meals containing small amounts of dairy. All ingredients will be listed in each of the menu items descriptions along with the nutrition label.
*Item contains nuts | GF = gluten free | VG = vegetarian | V = vegan | All menu items are produced in a workspace that has been in contact with items containing nuts.
**Consuming raw or under-cooked meats, poultry, seafood, shellfish, unpasteurized fruit or vegetable juices, or eggs may increase your risk of food borne illness, especially if you have certain medical conditions, just sayin’
Who can I contact regarding my order?
You can email us at firstname.lastname@example.org at any time or give us a call at 206-235-0373 and one of our team members will be happy to assist you.
How often can I re-order meals?
You can order meals as frequently as you would like on a weekly basis. You can order on a one time, weekly, or monthly basis. Our menu changes weekly at the end of each week, so check the website for something new to try!
Privacy and Security
At FitTrax we take your personal information very seriously and under no circumstance will sell or share your contact information. Your payment will be processed through Shopify and/or Stripe, leaders in security and compliance. Anonymized information about your shopping and browsing habits may be collected for our analytics
Didn’t answer your question?
Please send us an email at email@example.com anytime or give us a call during regular business hours of 7am-4pm Mon-Fri and we will gladly help you any way possible.